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Privacy policy

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  1. Who We Are

AXJ Motors Ltd (“AXJ Rentals”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

AXJ Motors Ltd
84 Salop Street
Wolverhampton
United Kingdom

Email: axjrentals@outlook.co.uk

For the purposes of UK data protection legislation, AXJ Motors Ltd is responsible for the personal information we process in connection with our services.

  1. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your full name
    • Address
    • Email address
    • Telephone number
    • Date of birth
    • Driving licence details
    • Driving licence number and relevant licence information
    • Vehicle rental and booking information
    • Payment and transaction information
    • Identification information where required
    • Information relating to additional drivers
    • Rental history and booking information
    • Vehicle collection and return information
    • Information about vehicle damage, accidents or incidents
    • Correspondence and communications between you and AXJ Rentals
    • Information you provide when submitting an enquiry or booking request

When you use our website, we may also collect technical information such as your IP address, browser type, device information and information about how you interact with our website.

  1. How We Use Your Information

We may use your personal information to:

  • Process and manage vehicle rental bookings
    • Respond to enquiries and requests
    • Verify your identity
    • Verify your driving licence and eligibility to rent a vehicle
    • Provide and administer our rental services
    • Process payments, deposits and refunds
    • Communicate with you about your booking or rental
    • Arrange vehicle collection, delivery and return
    • Manage vehicles supplied directly by AXJ Rentals or by rental partners
    • Deal with vehicle damage, accidents, fines, penalties and other rental-related matters
    • Prevent and detect fraud or misuse
    • Protect our vehicles, customers, staff and business
    • Maintain business and financial records
    • Handle complaints and resolve disputes
    • Improve our website, services and customer experience
    • Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

  1. Lawful Basis for Processing

Under UK data protection law, we may process your information on one or more of the following bases:

Contract: Processing is necessary to enter into or perform a vehicle rental agreement with you.

Legal Obligation: We may need to process your information to comply with a legal or regulatory requirement.

Legitimate Interests: We may process information where this is necessary for legitimate business purposes, including preventing fraud, protecting our vehicles, managing our rental fleet, recovering losses, dealing with disputes and improving our services. We will consider your privacy rights when relying on legitimate interests.

Consent: Where required, we may ask for your consent before using your information for a particular purpose. Where processing is based on consent, you may withdraw your consent at any time.

  1. Driving Licence and Identification Information

Because we provide vehicle rental services, we may need to collect and verify information contained on your driving licence and other identification documents.

This information may be used to:

  • Confirm your identity
    • Confirm that you hold the appropriate driving entitlement
    • Check that you meet our rental requirements
    • Comply with insurance and legal requirements
    • Help prevent fraud
    • Protect against unauthorised use of vehicles

We will only request information that is reasonably necessary for these purposes.

  1. Payment Information

Payments may be processed through third-party payment providers.

Where a third-party payment provider processes your payment, that provider may process your payment information in accordance with its own privacy policy and terms.

We do not intend to retain full payment card details unless this is necessary and lawful for a specific business purpose.

  1. Vehicle Tracking and Security

Some vehicles rented through AXJ Rentals may have vehicle tracking, telematics or security systems installed.

Where applicable, information may include:

  • Vehicle location
    • Vehicle movement
    • Mileage
    • Vehicle status
    • Information relating to incidents or suspected misuse

This information may be used for legitimate purposes including:

  • Vehicle security
    • Theft prevention and recovery
    • Fleet management
    • Investigating accidents or incidents
    • Investigating suspected misuse
    • Protecting our customers and business

Where required by law, appropriate information about such processing will be provided.

  1. Sharing Your Information and Rental Partners

In some circumstances, AXJ Motors Ltd may work with other vehicle rental businesses, vehicle suppliers or rental partners to provide vehicles to our customers.

This may include situations where we sub-lease, source or arrange a vehicle through another rental business because the vehicle is being supplied to AXJ Motors Ltd for rental to you or as part of your booking.

For example, if a vehicle that you have booked is supplied to us by another rental business, we may need to provide that business with information necessary to arrange and manage your rental.

This may include:

  • Your name
    • Contact details
    • Booking information
    • Rental dates
    • Vehicle information
    • Driving licence and eligibility information where necessary
    • Information required for vehicle collection or delivery
    • Information required for insurance or security purposes
    • Other information reasonably necessary to provide the rental service

Our rental partners may process your information in accordance with their own privacy policies and legal obligations.

Our rental partners may include:

  • Independent car rental companies
    • Vehicle owners
    • Fleet operators
    • Vehicle suppliers
    • Vehicle leasing companies
    • Other businesses that provide vehicles to AXJ Motors Ltd for rental purposes

We only share information that is reasonably necessary for the relevant rental or business purpose.

We do not sell your personal information to rental partners or other third parties.

Where appropriate, we may identify the relevant vehicle supplier or rental partner to you as part of your booking or rental documentation.

If a vehicle is supplied by another rental business, that business may also have its own responsibilities as a data controller for information it processes in connection with your rental. You may therefore receive additional privacy information directly from that business.

  1. Other Third Parties

Where reasonably necessary, we may also share personal information with trusted third parties, including:

  • Payment providers
    • Insurance providers and brokers
    • Vehicle recovery and roadside assistance providers
    • Vehicle tracking and telematics providers
    • IT and website service providers
    • Professional advisers
    • Accountants
    • Solicitors and legal advisers
    • Debt recovery or claims-management providers
    • Police and law-enforcement agencies
    • Courts, regulators or government authorities
    • Parking operators
    • Toll and congestion-charge operators
    • Other service providers necessary to operate our business

We may disclose information where required by law or where reasonably necessary to protect our legal rights, property, customers or business.

  1. Fines, Penalties and Legal Matters

Where a vehicle rented from AXJ Rentals is associated with a parking charge, speeding offence, congestion charge, penalty notice, traffic offence, toll, enforcement action or similar matter, we may process and disclose relevant rental and driver information where legally permitted or required.

This may include providing information to:

  • Police
    • Local authorities
    • Parking operators
    • Toll operators
    • Enforcement agencies
    • Insurance companies
    • Legal representatives
    • Other relevant authorities or organisations

This may include information needed to identify the person responsible for a vehicle during a particular rental period.

  1. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

  • The nature of the information
    • The purpose for which it was collected
    • Our legal and regulatory obligations
    • Accounting and tax requirements
    • Insurance requirements
    • Claims and dispute requirements
    • The need to establish, exercise or defend legal claims

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

  1. Website Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Make our website function correctly
    • Remember preferences
    • Understand how visitors use our website
    • Improve website performance
    • Support website security
    • Measure website traffic

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

  1. Website Analytics and Third-Party Services

Our website may use third-party services for purposes such as:

  • Website hosting
    • Analytics
    • Security
    • Performance monitoring
    • Advertising
    • Customer enquiries

These services may collect technical information about website visitors in accordance with their own privacy policies.

Where required by law, we will obtain consent before using non-essential tracking or advertising technologies.

  1. Marketing

We may contact you about our vehicle rental services where we have a lawful basis to do so.

If we send you marketing communications based on consent, you can withdraw your consent or unsubscribe at any time.

We will comply with applicable UK data protection and electronic communications laws.

  1. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
    • Accidental loss
    • Destruction
    • Misuse
    • Alteration
    • Unauthorised disclosure

However, no website, email system or electronic transmission can be guaranteed to be completely secure.

  1. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • The right to request access to your personal information
    • The right to request correction of inaccurate information
    • The right to request deletion of information in certain circumstances
    • The right to request restriction of processing in certain circumstances
    • The right to object to certain processing
    • The right to data portability in certain circumstances
    • The right to withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

  1. How to Contact Us

If you have questions about this Privacy Policy or how AXJ Motors Ltd handles your personal information, please contact us:

AXJ Motors Ltd
84 Salop Street
Wolverhampton
United Kingdom

Email: axjrentals@outlook.co.uk

  1. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business arrangements, technology or legal requirements.

Any updated version will be published on our website with the relevant “Last updated” date.

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